SHIPPING & TRACKING POLICY
***Please note, we are currently still in a pandemic & this can affect shipping at any time)*** Please keep this mind prior to ordering any product or service.
Possible delays can occur, in result, shipping times are not guaranteed**
SHIPPING AND PROCESSING: ALL The Official AV Collection wigs are currently shipped 1-14 business days VIA USPS AFTER THE PROCESSING PERIOD.
*SHIPPING DOES NOT INCLUDE WEEKENDS OR HOLIDAYS *
***Signature confirmation is added to EVERY order, you must be present to sign in order to receive your package. It is your responsibility to provide the correct shipping information at the time of ordering.
- We are not responsible for delays or packages not being delivered at all due to incorrect shipping information
To ensure your package is properly delivered, please make sure your address is entered correctly and includes the correct abbreviations, street name, street numbers, apartment, suite, or building numbers
- Tracking information is provided to each customer & is tracked from the time it is also sent to you. (Please check tracking information for all shipping updates once it is sent to you.
(YOUR BILLING ADDRESS MUST MATCH YOUR SHIPPING, IF THE ADDRESSES DO NOT MATCH, YOUR ORDER WILL BE CANCELED)
- Tracking information is always sent Via Email (to the email you provided with your order (make sure it is spelled correctly
- Once USPS has your order The Official AV Collection is NOT responsible for ANY lost or stolen, damaged packages. Once it has been shipped, USPS is responsible, if an issue occurs please contact them directly.
- Please keep in mind natural disasters, inclement weather, carrier delays or late shipments are out of the hands of The Official AV Collection.
- Please allow 5-7 business days for processing (Shipping is 2-5 Business Days via USPS)
- For The Official AV Collection wit’s